When Managers Neglect to Coach Staff

Writing for the Wall Street Journal on March 19th, Carol Hymowitz asserts that "managers lose talent when they neglect to coach their staff."

"The role of people-managers -- who develop talent and create sustained profits for companies -- isn't as valued as it should be," says Mr. Harter, co-author with Rodd Wagner, also of Gallup, of "12: The Elements of Great Managing." If it were, he adds, companies wouldn't promote to management those who succeeded at a prior job but don't have the foggiest idea about how to motivate people.

Blame the top executives who simply grade their managers on their financial results rather than on how well they groom and retain good employees.

Too many executives invest time and energy in hiring new employees, while failing to take advantage of the talent already on board.