Chinese Proverb
Many executives see themselves as instructors. Their subordinates will succeed if they learn from the master.
Unfortunately, managers often assume that their method is the only correct method. By teaching a specific process, they emphasize execution of steps over achievement of results.
I'll never forget one of my subordinates at IBM telling me "If you specify what results you require and allow me freedom to do it my way, you can hold me accountable for the outcome. But if you insist that I follow your process, then you are accountable for the outcome."
I know, I know. There are certain processes that must be followed. For example, safety regulations. But in most cases, managers (just like me) have decided that their approach is the best and only approach.
However, if I require you to fish with a fishing pole, you may never discover fishing with a net. And in some cases, the net may be more effective or efficient.
1 comment:
Concise and accurate advice many managers need to put into daily practice. One of Napoleon's rules of leading was, "Tell them what, never how." The great Gen. Patton's version was, "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." For examples of how far some executives have gone with this, see my post:
How Addicted Are You to the Illusion of Control?
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